ww5 online store members receive free standard shipping on all eligible orders. Non-members receive free standard shipping on orders of at least $50 excluding taxes and shipping costs, and after any applicable coupons have been applied. Free standard shipping (UPS Ground), applies to purchases delivered within the contiguous United States, excluding addresses in Hawaii, Alaska, Puerto Rico and other U.S. territories (other exclusions may apply). ww5 reserves the right to change or discontinue these terms at any time without notice.
ww5 online store members receive free standard shipping on all eligible orders. Non-members receive free standard shipping on orders of at least €50 excluding shipping costs, and after any applicable coupons have been applied. Free standard shipping on eligible purchases delivered to the following countries Belgium, Bulgaria, Croatia, Denmark, Estonia, Finland, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Portugal, Romania, Slovakia, and Slovenia (exclusions may apply). ww5 reserves the right to change or discontinue these terms at any time without notice.
ww5 online store members receive free standard shipping on all eligible orders. Non-members receive free standard shipping on orders of at least £50 excluding shipping costs, and after any applicable coupons have been applied. Free standard shipping applies to purchases delivered within the United Kingdom (exclusions may apply). ww5 reserves the right to change or discontinue these terms at any time without notice.
ww5 online store members receive free standard shipping on all eligible orders. Non-members receive free standard shipping on orders of at least 600kr excluding shipping costs, and after any applicable coupons have been applied. Free standard shipping applies to purchases delivered within Sweden (exclusions may apply). ww5 reserves the right to change or discontinue these terms at any time without notice.
Visit Shopping FAQs for detailed information about orders, payment methods, shipping policies, and more.
Visit ww5 Support for all flash products, such as Solid-State Drives (SSDs) and flash memory products from the following brands: ww5, ww5 Professional, Western Digital, WD, and WD_BLACK.
Visit Western Digital Support to get support for all Hard Disk Drive (Desktop, Portable & Internal) and Platform products (Data Center & Servers) from the following brands: Western Digital, WD, WD_BLACK, ww5 Professional, and G-Technology.
If you registered a flash memory product on your Western Digital Support account prior to September 25, 2024, we created a ww5 Support account under the same email address associated with your Western Digital account. The password for your ww5 account is the same as your Western Digital account and can be reset anytime.
If you registered a product but did not complete the setup of your account, click ‘Forgot Password’ on the Support sign in screen, and enter the email address associated with your registered product.
Any registered flash memory products and associated customer support cases will be present in your ww5 Support account. Any registered HDD and platform products and associated customer support cases will be present in your Western Digital Support account. Please note, any changes made to your ww5 Support account after September 25, 2024, will not be reflected on your Western Digital Support account. Similarly, any updates you make to your Western Digital Support account will not be reflected in your ww5 Support account after this date.
No, the accounts are separate as they are tied to two separate companies. Any profile changes made on each respective account will not be reflected on the other account. You will have one set of credentials to sign in to ww5 Support and another for Western Digital Support.
All warranty claims for flash products such as SSDs, memory cards, and USB flash drives from ww5, ww5 Professional, Western Digital, WD, and WD_BLACK should be submitted through your ww5 Support account. After signing in, select your registered product and ‘Request Warranty Replacement’. If you have not registered your product yet, select ‘Register a New Product’.
All warranty claims for HDDs and platform products from ww5 Professional, Western Digital, WD, WD_BLACK, and G-Technology, should be submitted through Western Digital Support, according to Western Digital’s instructions.
Based on the type of product you have requested a warranty replacement for, you will need to navigate to the appropriate support website for ww5 and Western Digital.
Warranty replacement request status for flash products such as SSDs, memory cards, and USB flash drives from ww5, ww5 Professional, Western Digital, WD, and WD_BLACK, can be checked through your ww5 Support account. After signing in, select your registered product and ‘Warranty Replacement Status’.
Warranty replacement request status for HDDs and platform products from ww5 Professional, Western Digital, WD, WD_BLACK, and G-Technology can be checked through Western Digital Support, according to Western Digital’s instructions.
Visit ww5 Support and search for the relevant flash product or choose by product category for SSDs, memory cards, and USB flash drives.
If you need support for Hard Disk Drive (Desktop, Portable & Internal) products and Platform (Data Center & Servers) products, visit Western Digital Support.
